Innovation in customer service can help businesses stand out, and can be achieved through optimization of mobile experience, transparency, and offering customer financing, among other approaches.
Diversity and inclusion are crucial for organizations to succeed. Diversifying teams creates broader perspectives, which lead to new discoveries.
Innovation is not just about having good ideas but also requires a team effort with different roles. The four essential characteristics of an innovation team are the Thinker, Contributor, Influencer, and Deliverer.
