Expectations Management

Expectations Management is the strategic alignment of stakeholder anticipations with project outcomes to ensure satisfaction and support.

More Innovation Glossaries

Simulation of a Service Experience

Essentially a prototype of a service experience, the simulation may consist of role play or a full-scale example of a service delivery.

STEM

STEM is an acronym for Science, Technology, Engineering, and Mathematics. This term is commonly used in educational policy.

Ambidexterity

The ability of a firm to prepare the business for the future while also supporting current operations.

Top Expectations Management Resources