The Little Innovation which Transformed Online Shopping

The Little Innovation which Transformed Online Shopping

Online marketplaces like eBay and Airbnb have revolutionized shopping and travel, respectively. However, the key to their success was not just technological advancements, but a simple innovation - buyer/seller feedback. This concept, introduced by eBay in 1997, allowed sellers to build a ratings history and engender trust, a key component of business. Today, online feedback is fundamental to businesses like Uber, Taskrabbit, TripAdvisor, and Amazon. This is a reminder that innovation does not always require complex technology, but rather an improvement in intangibles like trust.

View

More Innovation Resources:

Empathy, Integrative Thinking and Innovation

Integrative thinking can be a useful tool to break out of echo chambers and challenge our beliefs. It can also help create solutions that transcend trade-offs and deliver "and" solutions instead of "either/or" compromises.

View

What Is an Innovation Manager?

An innovation manager is responsible for managing innovative strategies, activities, and opportunities for an organization to impact growth and create unique value.

View

5 Keys to Managing By Example - Guest Post by FlyingSpatula

Learn how to manage by example with these top 5 tips from a manager in Toronto.

View