Creative Thinking Exercise - SCAMPER around KC by Woody Bendle

Creative Thinking Exercise - SCAMPER around KC by Woody Bendle

SCAMPER is a brainstorming tool that prompts you to think about how you can substitute, combine, adapt, modify, put to another use, eliminate, or reverse various elements to generate creative and innovative solutions. This exercise can help you identify different ways to approach and solve problems. Various Kansas City businesses, like The Sunflower Group, Applebee’s, Garmin, Boulevard Brewing, Hallmark, Cerner, and AMC Theatres, have implemented strategies inspired by SCAMPER.

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How to Track and Improve Customer Satisfaction for Your Services Organization

How to Track and Improve Customer Satisfaction for Your Services Organization

Customer satisfaction is crucial for service organizations, as satisfied customers are more likely to remain loyal and recommend services to others.

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The Power of Progress Trend Analysis

Planview AdaptiveWork's 'expected progress' and '% complete' parameters provide valuable insight for project management, allowing for better tracking of progress and identifying potential issues.

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Define Customer Needs As Desired Outcomes

Companies struggle to create value by satisfying unmet customer needs because they do not define them correctly. Instead of focusing on the product or customer, they should analyze the desired outcome of the job the customer is trying to accomplish.

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