A Day in the Life of a Senior Customer Care Manager

Yessica Archilla, Senior Customer Care Manager at Planview, shares insights into her daily routine, including meetings with customers and employees, as well as the important skill sets needed for her role. Yessica emphasizes the importance of critical thinking, strategic execution, and a service-oriented attitude towards both internal and external customers. She also provides tips for making time for her team and emphasizes the human side of relationships. Yessica is actively involved in office Diversity & Inclusion initiatives and shares her experience as a woman working in the tech industry.