Why You Should Collaborate with Your Customers

Customer collaboration is becoming an increasingly popular trend in project management. Besides internal collaboration, companies should also look for ways to establish relationships with their customers. Collaboration with customers can take many forms, such as soliciting feedback and input on new products and services via social media. In addition, collaborative project management solutions can reduce the need for inconvenient status meetings, help customers stay informed about task progress, budget performance and resource allocations, and avoid costly change orders.