Flow Time – How Fast are We Delivering Business Value?

Flow Time is a key metric in software delivery that measures the elapsed time work takes to be completed from approval to the end-user obtaining value, including active and wait states, weekends, and off-hours. By analyzing trends over time, this customer-centric measure of time can help IT and business leaders determine if acceleration investments are improving time-to-value. Flow Time enables accurate time-to-market forecasts, improves customer relations and retention, and supports financial planning. Examples of how Flow Time helps eliminate process waste and increase Flow Velocity and Flow Efficiency are also provided.