Shifting to Ultimate Outcomes

Many organizations are struggling to measure the success of their innovation activity due to outdated measuring systems that focus on inputs, throughput and outputs. To move forward, companies need to challenge and overhaul these established measurement paradigms, and instead focus on measuring ultimate successful outcomes. This includes shifting towards valuing knowledge flows, measuring intellectual capital, and recognizing the value of network relationships. The emergence of the Industrial Internet (IoT) promises to change how businesses measure themselves and compete, as we move towards the outcomes economy, where companies compete on their ability to deliver measurable results to customers.