Portfolio Strategy: How Mature Organizations Are Managing Demand and Capacity

BlueCross BlueShield Louisiana's IT Project Delivery and Quality Assurance Manager, Gary Merrifield, shares real-world examples of managing investment demand against capacity amidst uncertain factors that affect portfolios. Successful execution of portfolio strategies relies on effective planning and prioritization using portfolio management principles to align resources with the most important outcomes for the business. This includes understanding all planned and unplanned work, quantifying portfolio decisions, using a single centralized source for demand and capacity data, and prioritizing and analyzing above/below-the-line decisions. Continuous planning ensures an adaptive and agile plan throughout the year, creating visibility into demand across the organization and improving resource capacity management.