IT Automation, Absurdity, and the 5 Whys

Automation can improve repetitive and tedious tasks, allowing teams to focus on more creative and problem-solving work. To identify key areas for automation, focus on removing friction points - factors that cause frustration, consume time, or require knowledge sharing. The 5 Whys method can help uncover the root cause of a problem and prioritize automation efforts. Continuous improvement is also important in building out automation, addressing one opportunity at a time and allowing the process to identify the next friction point. This approach can prevent wasted effort and eventually eliminate struggles from team processes.