Customer Feedback

Customer feedback is insights provided by clients regarding their satisfaction with a product/service or their experience with a company.

More Innovation Glossaries

Architectural Innovation

Architectural innovation is the process of changing the way that components of a product or service are configured together to improve outcomes.

Tools Collaboration

Aplication software designed to help people involved in a common task to achieve their goals more effectively and efficiently.

Leading Indicators

A measurement of future performance; forecast trends within an economy, industry, or a company.

Top Customer Feedback Resources

Your customers will tell you what they want

Customers are providing unfiltered commentary on products through social media, but many innovation teams are not engaging with these insights.

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Innovate to Motivate

Understanding consumer behavior starts with understanding motivation. Feature Benefit Laddering can help show consumers how your products connect to what they want.

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Fake Social Media Hall of Fame by Erica Friedman

Learn about the worst fake social media practices in the industry, from using likes to measure real enthusiasm to neglecting customer responses on Twitter.

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Roadmap.space

Roadmap.space

Centralize and sort user feedback to turn it into actionable product innovations and give updates with a real-time roadmap.

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