Zero Moment of Truth - The Google Perspective on a Strategic Customer Engagement Concept
Researchers have found a surge in B2B conversions due to the increased prevalence of pre-engagement searches among business decision-makers. Brands need to be visible and legitimately active 24/7 through SEO, SEM and video marketing. Persuasion tactics should focus on messages of productivity, efficiency and sustainability that reflect customer interests and expectations. With the presence of online information and dialogue about brands, companies need to be flexible, anticipate and respond quickly to opportunities and challenges.