Using Innovation to Improve Your McKinsey Organizational Health Index Score

Sunshine Coast Credit Union (SCCU) measured their employee feedback across different criteria using the McKinsey Organizational Health Index (OHI) in 2018, where their BottomUp Innovation score was revealed as the lowest. As a result, SCCU deployed an IdeaScale community, which encouraged their employees to contribute and submit innovative ideas continuously. In less than a year, SCCU has received an average of at least one idea submitted for each employee, with 40% of the suggested ideas implemented. Moreover, SCCU has improved their leadership, learning and development scores and moved their Bottoms-Up Innovation score from the lowest to the highest. Overall, SCCU’s innovative approach enhanced their organizational health and culture.