To Improve or Revolutionize? Observation, Measurement, and Sustainable Innovation
Anticipating customer demands and needs through innovation can radically change the marketplace. To ensure profitable growth, businesses need to observe and measure every aspect of the new product development (NPD) process. This article provides guidelines to promote innovation, such as identifying the type of innovation that best suits the business's needs, considering customer feedback, fostering visionary leadership, using ROI metrics, and rewarding the team's efforts.