The Three Types of People You'll Meet When Implementing Change

Change management often involves facing resistance from team members. Three common types of team members include champions, cynics, and fence-sitters. Champions are the easiest to work with and can be delegated projects and decision-making abilities. Cynics are actively opposed to change but can be drawn out and listened to, as they often become converted champions. Fence-sitters should be left alone, and small wins should be gained to encourage the champions and convinced cynics to take care of them. The article also provides seven steps towards successful change management.