Innovation can happen in many dimensions, not just in new products. The Innovation Radar developed by Sawhney, Wolcott, and Arroniz identifies 13 dimensions of business innovation, including the business model.
Building the right environment for innovation means understanding the climate and culture of your organization. Climate is observable and easy to change, while culture is deep, stable, and hard to reform.
Established businesses must adapt quickly or face obsolescence, as innovation is changing the way we operate. Start-ups with fresh perspectives and transparency have an advantage in this environment.