Customer Service Lessons from Innovative Brands

Customer Service Lessons from Innovative Brands

Predictive analytics can help businesses anticipate customer needs before they even realize them. By using search terms relevant to their products or services, businesses can connect with potential customers with an immediate need. This approach is highly effective, especially when businesses pay attention to what customers are saying about their competitors and then offer something unique and useful. Companies that have embraced predictive analytics have seen exceptional results, such as Netflix's House of Cards and Tesco's Clubcard program. Social media is an excellent platform to engage with customers and gain insights that can help businesses thrive.

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More Innovation Resources:

Digital Innovations to Help Transform Your Company

Digital innovation is transforming not only individual organizations but entire industries and markets. This article highlights the top digital innovations and their potential impact on businesses.

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Facilitating the Innovation Ecosystem Design

The author shares a mind map to trigger discussions on building an innovation ecosystem and highlights the importance of considering strategic, tactical, and value-building considerations when working with partners.

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Unique Venues to Hold Your Next Innovation Training Event |

Consider taking your innovation event or conference off-site to a unique location that promotes creativity and collaboration. Here are eight places to consider.

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