Customer Service Lessons from Innovative Brands

Customer Service Lessons from Innovative Brands

Predictive analytics can help businesses anticipate customer needs before they even realize them. By using search terms relevant to their products or services, businesses can connect with potential customers with an immediate need. This approach is highly effective, especially when businesses pay attention to what customers are saying about their competitors and then offer something unique and useful. Companies that have embraced predictive analytics have seen exceptional results, such as Netflix's House of Cards and Tesco's Clubcard program. Social media is an excellent platform to engage with customers and gain insights that can help businesses thrive.

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Exploring the Types of Business Collaboration (+Examples)

Learn about the different types of business collaboration, why you need it and how to choose the best type for your organization.

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The Power of Progress Trend Analysis

Planview AdaptiveWork's 'expected progress' and '% complete' parameters provide valuable insight for project management, allowing for better tracking of progress and identifying potential issues.

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Brand Strategy - Ideas Are Easy, Answers Are Hard, The Devil You Know Isn't Better

Corporate failures at J.C. Penney and Barnes & Noble have uncovered some important brand strategy lessons, including the fact that creating ideas is easy but achieving successful business answers is difficult.

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