Customer Service Innovation: What You Need to Know

Customer Service Innovation: What You Need to Know

While customer service may seem simple - ensuring customer happiness - constantly improving such services can be beneficial for businesses, especially in today's competitive landscape. To innovate customer service, businesses can employ technology and forward thinking. Initiatives such as optimizing mobile experience, compiling an organized archive of frequently asked questions, offering customer financing or implementing a point of sale system with cashless options can all have positive impacts. Providing transparency or samples and trials, being active on social media, and having customer service reps who are personable and able to offer real-time information are additional methods for improving customer service. Finally, businesses can also use video or solicit input from customer service team members themselves to further innovate their customer service processes.

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The Power of Networks and Innovation Ecosystems with Mikel Mangold

Mikel Mangold, co-leader of the EMEA Innovation Ecosystem Strategy at Lab of NGK SPARK PLUG, shares insights on the importance of networks and innovation ecosystems for corporate innovators in a recently published podcast.

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Accelerating Innovation with Rapid Learning Cycles

Accelerating Innovation with Rapid Learning Cycles

Structured, rapid innovation can be a repeatable process that can disrupt your industry all on its own, just like Honda's strategy to end Yamaha's dominance in motorcycle industry with their superior R&D ability.

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Employee-Created Videos - Making Them Really Work on Social Media

Employee-created videos can be effective for social media distribution, but only when they are genuine and unscripted. When videos focus too much on commercial or character-oriented aspects, they can come across as disingenuous and ineffective.

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