Characteristics Needed to Excel at Capacity Planning and Resource Management

Mature organizations in capacity planning and resource management have insight into what people are working on, can identify bottlenecks, and run on-demand scenarios to adapt to change. At the most basic level of maturity, visibility is almost non-existent, while the mid-tier sees basic visibility into resources. Mature companies have an effective planning process with visibility into role-level demand and use portfolio management software to optimize their resources. To gain better access to visibility, companies need the right software and a commitment to implement best practices and processes consistently.