6 Future-focused Ways Technology Will Affect Customer Service

As technology grows more advanced, customer service adapts in response. Some major areas of change include the rise of video customer service, offering faster response times and a more personal touch. Self-service options, such as FAQ sections and automated guides, are also becoming more popular. Instant messaging is expected to replace email, with faster response times and a more consistent experience for customers. Social media continues to make customer service more public, with businesses using Twitter and Facebook to openly respond to customer questions. Finally, AI-driven chatbots are becoming more sophisticated, offering a non-frustrating and always-accessible option for customers.