4 Ecosystem Strategies for Digitalization: Insights from the Swedish Mining Industry

The digital servitization trend has created a need for equipment suppliers to take more responsibility for improving their industrial customers' operations. However, they must configure an appropriate ecosystem strategy for multiple partnerships as no supplier has all the necessary resources to deliver complex product-service-software systems. In this case study, the authors explored four ecosystem strategies - orchestrator, dominator, complementor, and protector - and the conditions in which they are applicable. They proposed a decision tree framework to guide equipment suppliers in configuring the appropriate ecosystem strategy and creating value for their customers' digitalization initiatives.