Practical Innovation in Government
If you want your government organization to run more efficiently, this book is for you. Traditional thinking is that government needs to be run like a business, but this approach doesn't work well. The authors studied 77 government organizations and found that the best performers focused on front-line-driven improvement, where most of the change activity was led by supervisors and low-level managers who unleashed the creativity and ideas of their employees to improve their operations bit by bit every day.