What’s New: Make IT Service Management Visible with New Kanban Board Templates

Managing IT Service Management (ITSM) processes can be challenging due to multiple teams, various tools, and stakeholders across the business. Kanban offers a solution with new board templates based on ITIL guidelines. These templates provide visibility and alignment for everyone involved in your ITSM processes, making it easier for teams to collaborate and deliver resolutions faster. Our new board templates can be used in a consolidated or combined view, depending on your needs. These templates also enable continuous service improvement by identifying process waste and improving flow. Additionally, we offer Kanban board templates for managing business-critical changes, problems, and incidents, as well as major incident resolution. IT Operations teams responsible for managing incidents, problems, autorizing and implementing changes will also benefit from these templates.