Quality Culture: Getting it right the first time

The culture of minimum viable product (MVP) encourages experimentation and failing fast, while the goal of a quality culture is to get it right the first time. However, both approaches require defined strategies and metrics, and a continuous improvement mindset from all employees. Tunnell Consulting works with pharmaceutical and biotech companies to build quality cultures that prioritize productivity, compliance, and supply chain stability. Metrics are important in measuring outcomes, and visual boards can help to keep them visible and measurable. A true quality culture requires leadership engagement, continuous monitoring, and a strong focus on communication, rewards, and recognition. Coaching and mentoring can help to create future leaders who maintain and improve the culture.