How Machine Learning is Changing Business Communication

Machine learning is becoming an essential tool for businesses seeking to improve communication with both customers and employees. AI chatbots are increasingly popular for providing personalized customer experiences and automating customer service agents' jobs, while advanced phone services integrated with CRM systems use ML algorithms to capture, personalized customer service and predict trends. Email filtering also helps to reduce spam emails and improve user experiences, whereas in internal communication, machine learning can streamline recruitment processes, assess employee sentiment and engagement, and improve performance.