Expectation Management: The Art of Under-Promise and Over-Deliver

Managing expectations is a crucial aspect of project management, requiring alignment between sponsor and stakeholder expectations and what the project will deliver. Under-promising and over-delivering is a proven approach that evokes positive reactions. One way to successfully manage expectations is to change the relationship dynamic with clients from being strictly business to more of a partnership, which fosters collaboration and helps to create a shared commitment to project success. Another important aspect is to set clear boundaries when it comes to responding to client queries and complaints, in order to avoid over-committing and under-delivering. Finally, honesty is key to building trust with clients and delivering on realistic expectations for project outcomes.