13 Key SRP Metrics Vital to Profitability for Tech Services Companies

With the need for Services Resource Planning becoming increasingly prevalent, it is important to accurately identify project requirements and optimize resources to deliver those projects. This article provides insight into 13 key metrics that are critical to the success and profitability of service-driven companies, particularly in the technology services industry. The metrics are broken down into three perspectives: Enterprise-wide, Services and Client. Beyond the financials, resources and employee satisfaction and turnover rates are also important components to consider. Ensuring accuracy and reliability of these metrics is vital to improving a services business's profitability.