A pivot is a fundamental change in a business model or a company’s direction under extreme or uncertain conditions.
The center of a mass is lifted when rotating an object. Metaphorically, it refers to an optimal range for the development of something
A process for developing something (an innovation) whereby the item is developed in small pieces, one small improvement at a time.
Essentially a prototype of a service experience, the simulation may consist of role play or a full-scale example of a service delivery.
