Issues are generally used to manage bugs in software, but it can be understood as a problem point.
Digitalization is the integration of digital technologies into everyday workflow to enhance processes, culture, and customer experiences.
Virtual work refers to any work that involves computer and diverse telecommunication solutions allowing for remote accessibility.
A process for developing something (an innovation) whereby the item is developed in small pieces, one small improvement at a time.
Tom Kelley from IDEO explains that design thinking is a mindset that can be applied to any challenge. He discusses the importance of observing and listening to people and encourages creativity by letting people act as though they are already having creative thoughts.
