Five Steps to Eliminating Excellence in Your Organization

Gallup's research shows that a lack of communication from management to employees about job expectations can undermine excellence in an organization. This article outlines the top five things that managers often fail to do that contribute to this problem: 1) define winning, 2) get obsessive about winning, 3) provide regular feedback, 4) link individual jobs to the big picture, and 5) recognize and reward great performance. By failing to address these issues, managers risk creating a culture of confusion and low morale among their employees.